Carpet & Rug Cleaning Services in Singapore
Big Mama provides professional carpet and rug cleaning services designed to tackle what regular vacuuming can’t — deep-set dirt, allergens, and bacteria. According to IICRC (a leading authority in professional cleaning), carpets should be professionally cleaned every 6–12 months — or more often if you have kids, pets, or high foot traffic.
That’s where we come in. With over 10 years of experience and more than 20,000 registered members in Singapore, Big Mama delivers trusted, effective carpet and rug cleaning tailored to your needs. Using 170°C steam, our process eliminates up to 99.9% of bacteria, dust mites, and allergens, refreshing your space while keeping your family safe and comfortable.
We provide fast service, careful handling, and unbeatable value — with up to 10% cashback in Big Mama Credits when you book with us.
How We Assess and Personalise Your Carpet Cleaning
We take a tailored approach to every carpet we clean. Our detailed assessment ensures that your carpet receives the most suitable treatment based on its condition, material, and usage.
- Identify Carpet Material: We begin by examining the fibres to determine the material type, such as wool, nylon, polyester, silk, or a blend. This helps us select the safest and most effective cleaning method that won’t damage or discolour the carpet.
- Evaluate Stain: Next, we assess the severity and type of stains present. We take into account their age, source (e.g. wine, pet urine, ink), and how deeply they’ve penetrated the fibres. This allows us to choose the appropriate spot treatment or pre-cleaning solution.
- Check for Wear and Traffic Damage: We inspect the overall condition of the carpet, especially in high-traffic areas. Signs of matting, fraying, or fading are noted so we can adjust our cleaning pressure and technique accordingly.
- Determine Cleaning Strategy: Based on all observations, we recommend a personalised cleaning plan. This includes choosing between on-site or off-site service, selecting the cleaning agents, and outlining any special treatments needed for stains, odours, or allergens.
- Provide Transparent Quotation and Scheduling: Finally, we present a clear quote based on the scope of work and book your cleaning at a time that suits you, including weekend or evening slots if needed. After the clean, we’ll also share carpet care tips to maintain your results.
Reviews for Our Carpet & Rug Cleaning Services
Big Mama has received over 100+ reviews and a 4.9 star out of 5 star rating for our services, including our rug and carpet cleaning solutions. Read on to find out what our previous clients love about working with us:
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My Doraemon is so clean after sending for laundry, it was grey before and now it’s purely white colour. Kudos to the team for cleaning very well. Professional.
yuen kay fun
August 25, 2025Pick up driver is very thoughtful & efficient, friendly, my teddy bears came back fresh & clean (fluffy furs) I'm very happy & thank you
Stella Tan
August 18, 2025Amazing customer service both on the chat as well on the pick up and delivery. Highly recommend it
Arun Ravindran
August 8, 2025Hi Big Mama Team, Thank you for the follow-up! I engaged your laundry service after returning from a trip to Bali and discovered Big Mama through Google. My first experience was fantastic. Your team was meticulous, took inventory of all my items, and even provided photos of the stains, which I really appreciated. The return process was prompt and efficient. The driver was also great. Despite my instruction to leave the items on the bench outside my house, he ensured the safety of my belongings by finding a better alternative. That level of care did not go unnoticed. Customer service: 10/10 Service quality: 10/10 I’m very satisfied overall and will definitely engage your services again in the future. Keep up the excellent work!
Durga Chandran
August 8, 2025 -
Very nice service. The stain 100% went off. I know it’s a very harsh chilly pickle oil stain which is tough to go off. But they gave it like a new one to me. Happy
Sindhuja Sundaram
August 8, 2025You can't get any better than this for price and quality in SG. They are the cheapest place to clean your weighted blankets in Singapore. They are also extremely responsive, and transparent with pricing. Weighted blanket originally had a chemical smell after I bought it online, so I chose BIG MAMA, and there was no smell afterwards! Super affordable option with great results, with a free pick up and delivery. Will definitely come back in the future!
Yet Lam
August 8, 2025Thank you so much for your reliable and friendly service! Your attention to detail, care for our clothes, and prompt turnaround have made laundry day a breeze. I truly appreciate the hard work and dedication your team put into every load . Keep up the great work.
Poh Kwang Ada Teo
July 8, 2025Great customer service and very punctual pick up return. Well recommended!!!
Brian Lee
July 8, 2025 -
Paid $40.00 for cleaning my Silk Quilk includes collection and delivery cost. Price wise no complaints for sure, great quality too. Highly recommended
EIJIHS
July 8, 2025I was charged lower than inquired price as adjustment was made when they see actual piece. 5 star for customer service. And good honest pricing policy 5 star for quality of dry cleaning, fast prompt and well priced. **** speed of response is impressive.
Casandra Yam
July 8, 2025First time engaging the service. I’ve been well advised throughout. Among a whole batch of apparel items, they helped me to assess and separate them for different methods of cleaning. Chatted with customer service on WhatsApp. The experience is smooth and feels reliable.
Miya Chen
July 8, 2025Big mama service is great.
syn901
July 8, 2025 -
Booked after a lot of research and social media recommendations for end of tenancy curtain clean. They were quick to answer, provide a quote and confirm booking. The driver who dismantled and installed the curtains was very quick in the process and messaged in advance to indicate estimated time of arrival. No hidden costs and exact cost sent within a day and a half. Excellent service from start to finish.
L
July 8, 2025Very good experience from start to finish. Will definitely use this company again. Keep up the good work!
Mark Dcruz
June 8, 2025Used Big Mama for dry cleaning my curtains. Overall satisfied with the quality and convenience of their service .
Rahul Vijayakumar
June 8, 2025It was my first time using door to door delivery laundry service. Strongly recommend Big Mama, driver was v friendly, service was good and I love the nice smell from my winter clothings that was dry cleaned!
Khim Chua
May 8, 2025 -
I am glad to have engaged Big Mama Fabrics Care Singapore to dry clean my curtains. It was a really fuss free service. The person who came to install the curtain was very punctual and did his job efficiently.My curtains feel fresh and clean. I would definitely get Big Mama to clean my curtains again.
Amanda Aw
May 8, 2025Very gd experience..professional driver and clothes that were sent for dry cleaning. Perfect
Kuhaneswari K
April 8, 2025Very good service pick up and drop off . Clean my down jacket very clean and smell good. Discount on my first order as well
Mavis Tan
April 8, 2025Got a discount and home delivery for my very first order! What a blessing. The jackets were cleaned well at an affordable price even before the discount and staff were very easy to communicate with and was professional and kind when interacting. Introduced their service to my godma and she agrees with me! Thank you!
Zeezee Ang
April 8, 2025 -
Ifs my first time using such a service and I’m really impressed! The ordering process was easy and the people liaising with me was friendly and quick to reply. Pick up and drop off of our laundry went great and the staff were helpful and amiable. Our winter jackets and my weighted blanket came back clean and fresh! Super satisfied!!! I highly recommend them.
Geraldine Wee
April 8, 2025This is my first experience with online booking for laundry service. It was a great surprise for me! the response is fast, the process is fully handled without my need to follow up! They picked up my winter jackets from my home, returned to me without any hassle for me especially we are always busy with work. The customer service is fast and on time on responding on whatsapp. all communication through whatsapp. Most important is the price is super reasonable with delivery service. I could not find physical shop with my own delivery and pick up which is cheaper than big mama! oya!! one more very important point! one my of winter jacket has bad stains! my son dropped food dripped soup on it, it was totally cleaned when it was returned! i will definitely come back to this shop and recommend my friend who need laundry service!
Annie Wong
April 8, 2025I chanced upon Big Mama when searching for dry cleaning service for my saree. They provided pick up and delivery service of the laundry and their charges is reasonable. Mr. driver (sorry I did not get your name) who picked up and delivered my laundry was friendly and helpful in explaining the charges and the cleaned laundry was hang neatly and covered with plastic wrap.
Madeline Loh
April 8, 2025A middle aged guy assisted in cleaning our sofa. Sofa cleaning was thorough. Our sofa is as good as new! The staff was detailed and helpful and provided sound advice.
Si Rui
March 8, 2025 -
Good service provided during the delivery of the curtain 🙂
ng chunleng
March 8, 2025Professional service. Will engage again.
Chee Wei LEE
March 8, 2025Engaged big mama to clean my mattress and the amount of grey was insane. Service was timely and great!
Vincent Koh
March 8, 2025Fuss-free experience, reasonable price and good quality service.
Esther Ong
March 8, 2025 -
First experience was quite good as the booking process was smooth and queries through WhatsApp was handled quickly. Cleaning was decent enough
Clive Kee
March 8, 2025i knew via google and the experience was not bad as compared to a traditional way to dry clean my winter clothes
new Steven
March 8, 2025Amazing experience - quality service and prompt replies and updates (:
Jasmine Teo
March 8, 2025found bigmama via google search. was looking for one that is fast and affordable. it was just before cny. trying my luck getting my sofa cover cleaned. the service is awesome. the pick up and delivery and quality of work was great. this is my first time dry cleaning. and im very happy with it! good price good service good convenience. will definitely go to bigmama again!
Andrea Chan
March 8, 2025 -
Big Mama has good feedback and delivery service, but what I value most is that they take the minutes to examine your laundry, identify stains/spots and WhatsApp you.
H.S.L. Yeo
January 8, 2025It’s really very fast service
Joyce Thio
January 8, 2025Responsive even though it’s a weekend and very helpful
Han
January 8, 2025Easy booking and payment process. Clothes were clean and nicely pressed.
Atiqa Mustafa
September 21, 2024 -
Google for laundry and big mama is in the list. Saw the 1st time discount and tot to give it a try. Quite alright for experience but would have preferred that my bedding set is packed as 1 instead of all bedsheets in a pack and comforter separated.
Irene Ang
September 21, 2024Very prompt reply after my inquiry. The cleaning was fast, billing was transparent and I had a very good experience of blackout curtains cleaning.
Amy Low
August 21, 2024Found their sevices through a regular Google search. Service was good. Their website was easy to use. Their message follow-ups were useful too. The staff who picked up and delivered my clothes was friendly and prompt. All in all, it was a really good experience. Will definitely consider them again for future dry cleaning needs.
Ryan V
August 21, 2024Contact them via WhatsApp during weekend night. Response fast, collect and return fast. Blackout curtain looks new after dry wash. Pricing ok as well..
Thomas Tee
August 21, 2024
What’s Lurking in Your Carpet and Rug?
Your carpet may be harbouring more than just stains and dirt. Here’s what might be lurking within:
Dust mites and other pests could be hiding in your carpet, causing allergies and health problems.
Build-up can reduce air quality and affect respiratory health.
These may lead to infections and illnesses.
Breathing these in can result in respiratory disorders. Moreover, certain moulds produce mycotoxins, which are among the most harmful microorganisms that thrive in filthy carpets.
Exposure to mycotoxins can compromise the immune system, leading to various health issues, including allergies, stomach infections, and additional respiratory disorders.
These can trigger allergies and other health issues.
These attract pests and contribute to bad odours.
These can affect not only the appearance of your rug, carpet, or home, but also affect your own mental well-being over time.
How We Clean Your Carpet & Rug
On-Site Carpet Cleaning
Step 1: Sanitising
An antimicrobial solution is applied to neutralise bacteria, allergens, and mould. This step is especially important for homes with children, pets, or elderly residents.
Step 2: Shampooing + Soft Tip Scrubbing
A fibre-safe shampoo is gently worked into the carpet using soft brushes to lift embedded grime, hair, oil, and odour from the carpet pile.
Step 3: 170°C Hot Steam + Hot Water Injection
High-pressure hot steam at 170°C is injected using commercial-grade machines to dissolve hardened dirt and sanitise the carpet. The heat also helps release stubborn odours and reduces the likelihood of future stains clinging to the fibres.
Step 4: Power-Deep Extraction
A powerful vacuum extraction process is carried out to remove loosened dirt and excess moisture, allowing for faster drying.
Off-Site Carpet Cleaning
Step 1: Initial Inspection
Upon arrival at the factory, carpets undergo a basic inspection to identify obvious stains, material type, and visible wear before cleaning.
Step 2: Dust Removal
Deep-embedded dust, sand, and debris are removed to ensure effective washing.
Step 3: Stain Treatment
Visible stains are pre-treated using suitable methods based on the stain type and carpet material. Results may vary depending on stain age and condition.
Step 4: Gentle Soaking
The carpet is soaked using clean water to loosen dirt and prepare it for washing.
Step 5: Carpet Washing & Brushing
An industrial-grade carpet cleaning solution is applied and gently brushed following the fibre direction.
Step 6: Deep Rinsing
The carpet is thoroughly rinsed to remove all cleaning solution residue.
Step 7: Water Removal
Excess water is extracted to reduce drying time and minimise odour risk.
Step 8: Natural Air Dry
The carpet is air-dried in a well-ventilated environment. This stage requires time to ensure the carpet is fully dry and hygienic.
Step 9: Packaging
Once fully dried and inspected, the carpet is carefully packed for delivery or collection.
Estimated Turnaround Time
- 10–14 working days, excluding Sundays and public holidays.
- During peak periods, the minimum turnaround time is 14 working days.
How Often Should You Engage Professional Carpet and Rug Cleaning Services?
At Big Mama, we tailor our services to your specific needs, considering factors like foot traffic and environmental constituents. Here are our recommended professional carpet and rug cleaning frequencies:
- Low Traffic: Once a year
- Medium Traffic: Every half-yearly
- High Traffic: Every quarterly
On-Site Carpet Cleaning vs Off-Site Cleaning
On-Site
Our on-site carpet cleaning service is highly convenient, allowing us to clean your carpets in their current location with minimal disruption to your daily routine. Using advanced equipment, our team ensures a deep clean while you remain in the comfort of your home. Cleaning is carried out on the surface (top) side only. This method allows for a faster turnaround time, is especially beneficial for those with tight schedules, and is an ideal solution for maintaining your carpets without the hassle of removal.
Off-Site
On the other hand, off-site carpet cleaning involves transporting your carpets to our facility for more intensive cleaning. This method is beneficial for heavily soiled carpets or those needing special treatment. While it allows for thorough cleaning, it requires more logistical coordination and a longer turnaround time due to the collection and delivery process.
Why Choose Big Mama for Carpet and Rug Cleaning Services?
At Big Mama, we bring over 10 years of specialised experience in professional fabric care — from clothing and bags to sofas, curtains, and carpets. With more than 20,000 registered members, we’ve become a trusted name in homes and offices across Singapore. Additionally, you get to enjoy more savings as you use our Big Mama Advance Credit, getting up to 10% cashback when topping up. Whether you need a refresh or a deep clean, our expert team and tailored service approach make us the preferred choice for safe, thorough carpet and rug cleaning.
1. State-of-the-art cleaning techniques
With access to commercial-grade equipment and fibre-safe shampoos, we deliver a deep clean that reaches far beyond the surface. Our process combines powerful steam cleaning at up to 170°C with targeted extraction methods, removing embedded dirt, allergens, and bacteria — all while preserving the integrity of your carpet or rug.
2. Years of experience honed over time
With more than a decade of experience, we’ve cleaned everything from shaggy living room rugs to antique silk-blend runners. This hands-on knowledge helps us assess each item properly and recommend the most effective treatment. From stain removal to colour preservation, our team knows what works — and what doesn’t.
3. Non-toxic solutions
At Big Mama, your safety is always our priority. We use only non-toxic, fabric-safe cleaning products that are tough on dirt but gentle on your home environment. Our solutions are child- and pet-safe, with no harsh chemicals, strong odours, or residue — just fresh, clean results you can feel good about.
4. Fast scheduling and WhatsApp support
Need to book in a hurry? Our support team is just a message away. Whether it’s a last-minute request or a weekend slot, we’ll do our best to accommodate. Our quick response time and WhatsApp-based service make scheduling easy. No forms, no delays, just fast, friendly support when you need it.
5. Transparent pricing and fair policies
With Big Mama, what you see is what you get. Our pricing structure is transparent from the start, with no hidden costs, sneaky surcharges, or vague packages. You’ll receive a full quote before we begin, along with honest recommendations based on your carpet’s material and condition, so you always know exactly what to expect.
6. Up to 10% cashback with Big Mama Credits
Our Big Mama Credit system rewards you for planning ahead. When you top up in advance, we give you up to 10% in additional bonus value, making your next curtain, rug, or sofa cleaning even more cost-effective. Enjoy long-lasting flexibility. Your credits remain active for 3 years after your last transaction.
Carpet/Rug Cleaning Price List 2026 at Big Mama Fabric Care
| Carpet/Rug | Price |
| Below 1.5x2m | $110.00 |
| 1.5x2m | $130.00 |
| 2x2m | $150.00 |
| 2.5x2m | $170.00 |
| 3x2m | $200.00 |
| 3×2.5m | $230.00 |
| 3x3m | $260.00 |
Factors that Influence the Cost
- Size of the carpet or rug
- Material type and fibre complexity
- Condition and level of staining
- On-site vs off-site cleaning requirements
- Any additional sanitising, deodorising, or drying services
All prices shown are inclusive of 9% GST, effective 27 March 2025.
Types of Carpets We Cater to
At Big Mama, we pride ourselves on our ability to expertly clean a wide variety of rugs. Our specialised cleaning solutions cater to everything from Oriental and Persian rugs to modern synthetic fibres. Whether your carpet is an antique silk rug or a durable wool rug, we have the expertise and tools to deliver exceptional results. Our services are tailored to meet the unique needs of each type of carpet, ensuring thorough and effective cleaning.
- Oriental Rugs
- Persian Rugs
- Chinese Rugs
- Afghan Rugs
- Turkish Rugs
- Antique Rugs
- Silk Rugs
- Synthetic Rugs
- Cotton Rugs
- Wool Rugs
- Polyester Rugs
- Nylon Rugs
- Olefin Rugs
- Handmade Rugs
- And many more
Benefits of Our Carpet and Rug Cleaning Services
Here are the specific benefits you can enjoy from our carpet and rug cleaning services:
- Prolonged Lifespan
- Thorough Soil Elimination
- Complete Removal of Microorganisms
- Dust Mite Elimination
- Enhanced Indoor Air Quality
- Allergy and Infection Prevention
- Welcoming Environment Creation
- Spill and Accident Barrier
Find Carpet Cleaning Service Near You
Here are the specific benefits you can enjoy from our carpet and rug cleaning services:
Our service is widely accessible across various locations in Singapore. Whether you live in the bustling city centre or on the tranquil outskirts, you can take advantage of our cleaning services.
Our extensive network ensures prompt collection and delivery of your carpets and rugs, covering key areas such as:
- Kallang
- Bukit Merah
- Central Area
- Novena
- Tanglin
Find the nearest Big Mama outlet or arrange a collection with ease: View locations
Book Carpet & Rug Washing Services
Booking a carpet washing service at Big Mama is simple and hassle-free. Just specify the carpet information and choose a convenient date and time through our online booking system or WhatsApp us! Our flexible scheduling ensures that we can accommodate your needs efficiently. Once booked, our team will handle everything, from pickup to delivery.
1. Schedule your service
Choose a date and time that works best for your schedule. With our web app and online booking system, you can plan your day with ease.
2. Prepare for service
Please pack your rugs and carpets. Our dedicated driver will efficiently transfer them to reusable laundry bags. For on-site service, ensure no furniture blocks the carpet before we start.
3. Seamless and convenient process
You can conveniently make payments via various methods such as online payments, automatic billing, and a secure web app, eliminating the need for cash transactions or complex payment procedures. Simplifying payment options enhances your satisfaction and streamlines our service operations.
4. Relax while we handle your carpet
Our local facility will thoroughly clean your carpet and our driver will deliver it back to you at your convenience. For on-site service, your carpet can be cleaned instantly.
Frequently Asked Questions about Carpet Cleaning & Washing Services
Are the carpet cleaning solutions used by Big Mama safe for children and pets?
Yes, at Big Mama, we place your family’s safety first. Our on-site cleaning uses kid and pet-friendly fabric shampoo, ensuring not only a comprehensive cleaning for your rugs and carpets but also a completely safe environment for everyone in your home. With this approach, you can rest assured that cleanliness and security go hand in hand.
Is steam cleaning or dry cleaning more suitable for my carpets?
The suitability of steam cleaning or dry cleaning depends on your carpet’s material, condition, and specific cleaning needs. Dry cleaning is ideal for a deep, thorough clean, whereas a steam cleaning service offers increased convenience with minimal to no drying time. Ultimately, our professionals can assess your carpet and recommend the best method tailored to your situation.
How long does it take for the carpets to dry after professional cleaning?
The drying time depends on the cleaning method used. For hot water extraction cleaning, it usually takes at least 4 hours for the carpets to dry, subject to carpet size. Additionally, factors like airflow, temperature, and humidity can also affect drying time, but our team takes all necessary steps to minimise it.
Are there any specific precautions I should take before the carpet cleaning service?
Big Mama stands behind the quality of our carpet cleaning services. Our on-site deep cleaning service is subject to availability, so do get in touch with our team for more information about the service. Our customer support team will be able to help you schedule the earliest possible appointment. Ultimately, our goal is to provide top-notch services that meet your expectations and we commit to doing what it takes to achieve that.
Does Big Mama offer same-day carpet cleaning services?
Yes, Big Mama does offer same-day carpet cleaning services, depending on availability and location. We understand that urgent situations may arise, requiring immediate cleaning solutions. Our team is committed to accommodating such requests whenever possible. To ensure the best chance of securing a same-day appointment, we recommend contacting us as early as possible to discuss your specific needs and schedule the service.
How does Big Mama ensure the security and privacy of customer information?
Here at Big Mama, we take privacy and security very seriously. All of our customer information is handled with the utmost confidentiality and in compliance with applicable data protection laws. In addition, we also use secure systems to store information and ensure that only authorised personnel have access to your details.
Are there any warranties or guarantees provided for the carpet cleaning services?
Big Mama stands behind the quality of our carpet cleaning services. Our on-site deep cleaning service is subject to availability, so do get in touch with our team for more information about the service. Our customer support team will be able to help you schedule the earliest possible appointment. Ultimately, our goal is to provide top-notch services that meet your expectations, and we commit to doing what it takes to achieve that.
What’s the best carpet cleaning service in Singapore?
The best carpet cleaning service in Singapore is one that combines expert knowledge, quality equipment, safe cleaning solutions, and a customer-first approach — all of which Big Mama is proud to deliver. With over a decade of hands-on experience and a reputation built on consistent results, we go beyond surface cleaning to offer tailored solutions for every rug and carpet type.
Our service includes personalised assessments, flexible scheduling, transparent pricing, and up to 10% bonus value with Big Mama Credits. Ultimately, the best service isn’t just about cleaning — it’s about reliability, care, and value, and that’s what we stand for.
Is professional carpet washing better than DIY cleaning?
Yes, professional carpet washing is significantly more effective and safer than DIY cleaning methods. While DIY tools and store-bought cleaners may provide a temporary surface clean, they often leave behind detergent residue and don’t reach deep enough into the carpet fibres to eliminate bacteria, allergens, and embedded dirt.
What’s included in carpet washing services in Singapore?
Our carpet cleaning service typically includes stain pre-treatment, fibre-safe shampooing, soft tip scrubbing, 170°C hot steam cleaning, and high-power extraction to remove dirt and moisture thoroughly.
Post-cleaning, our team provides care advice to help maintain your carpet’s freshness for longer. All of this is backed by responsive support and fair, transparent pricing.
Do you offer rug cleaning for delicate or antique rugs?
Yes, we specialise in cleaning delicate and antique rugs with the care they deserve. These include hand-knotted Persian rugs, silk-blend pieces, vintage Oriental carpets, and other heirloom textiles.
Our team assesses each rug’s material, dye stability, and construction before selecting a gentle cleaning method that preserves its colour, texture, and structural integrity. For most delicate rugs, we recommend off-site cleaning, where we can control temperature, moisture levels, and drying time more precisely.
Every rug is handled with protective gloves and returned to you professionally wrapped. If you’re unsure whether your rug requires special handling, our team is happy to advise during inspection.
What’s the difference between carpet washing and steam cleaning?
Carpet washing and steam cleaning serve different but complementary purposes. Washing involves the use of water, specialised carpet shampoo, and soft brushing to lift dirt, oils, and stains from deep within the fibres.
Steam cleaning, on the other hand, uses high-temperature vapour (usually around 170°C) to sanitise the carpet by killing bacteria, dust mites, and mould spores.
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